Shipping policy
Last updated: 3 August 2026
Thank you for choosing Yura. On this page you will find all the information about the processing, shipping and delivery of your order.
## 1. Order processing
We process all orders within 6 to 48 hours of your purchase confirmation. You will receive a confirmation email with your tracking number as soon as your order leaves our warehouse.
Orders placed on weekends or public holidays are processed on the next business day.
## 2. Estimated delivery times
* **United Kingdom:** 3 to 5 business days.
* **Rest of the world:** 3 to 8 business days.
The times indicated are estimates from the moment the order leaves the warehouse and do not include processing time.
⚠️ **Important:** Due to current high demand, your order may take slightly longer than usual. In the event of a delay, we will keep you informed by email.
## 3. Shipping costs
**Free worldwide shipping — no minimum purchase required.**
No surprises at checkout: the price you see is the final price.
## 4. Order tracking
Once your order has been shipped, you will receive a tracking number by email that will allow you to check the status of your shipment at any time.
If you have not received the tracking email within 72 hours of your purchase confirmation, please check your spam folder and, if necessary, contact us at info@yura.com.
## 5. Possible delays
Although we work with trusted carriers, certain external factors may cause delivery delays:
* Seasonal demand peaks (Black Friday, Christmas, Valentine's Day, Mother's Day, etc.)
* Customs processing for international shipments
* Adverse weather conditions or carrier strikes
* Incorrect or incomplete delivery addresses
Yura is not responsible for delays caused by the carrier or by circumstances beyond our control once the parcel has been handed over to the shipping company. However, our customer service team will support you until any issue is fully resolved.
## 6. Incorrect or incomplete delivery address
It is the customer's responsibility to provide a correct, complete and up-to-date delivery address when placing the order. If the parcel is returned to our warehouse due to an incorrect address, we will contact you to confirm the correct address. The cost of a second shipment will be borne by the customer.
## 7. Order not received
If your order has not arrived within a reasonable time after the expected delivery date, please contact us at info@yura.com quoting your order number. We will open an investigation with the carrier within a maximum of 48 hours.
Claims for orders not received must be made within a maximum of 30 calendar days from the estimated delivery date. After this period, we cannot guarantee that an investigation will be opened.
## 8. Damage during transport
If you receive a damaged parcel (for example, a spilled product, a broken container or a shattered makeup item), please photograph the condition of the packaging and the product before opening it (if possible) and contact us at info@yura.com within 48 hours of receipt. We will arrange a replacement or a refund as appropriate, at no additional cost.
## 9. Storage conditions during transport
Our skincare and makeup products are carefully packaged to protect them during transport. However, exposure to extreme temperatures in transit may temporarily affect the texture of some products (for example, balms or lipsticks during hot weather). This does not alter their quality or safety: we recommend leaving the product at room temperature for a few hours before first use. If you notice any anomaly, contact us at info@yura.com.
## 10. Customs and taxes (international shipments)
For shipments outside the destination country's customs union, the recipient may be required to pay customs duties, local VAT or import fees. These amounts are determined by the authorities of the destination country and are the responsibility of the customer. Yura cannot predict or refund these amounts.
## 11. Transfer of risk
Once the order has been handed over to the carrier, title and risk of loss or damage pass to the customer, in accordance with our [Terms of Service](https://yura.com/policies/terms-of-service).
## 12. Contact
For any questions regarding your shipment:
**Soul Club LTD (trading as Yura)**
Email: info@yura.com
Postal address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
Website: [yura.com](https://yura.com/)